Inbox: email, SMS and WhatsApp

The inbox collects every conversation with your customers in one list, whatever the channel. Each conversation is attached to the right contact.

The list

• Tabs: Inbox, Mine, Snoozed, Outgoing, Spam / Junk, Archive and Trash. You bring a conversation back from archive or trash through the ⋯ menu. If the customer writes again, the conversation returns to the inbox by itself.
• Mailbox picker: If you have several mailboxes (for example info@ and support@), choose at the top which one you want to see.
• On a computer, J and K move to the next and previous conversation, E archives.

Replying

• Replies stay in the conversation: without a subject of your own, every reply goes out as "Re: …" in the same thread; the subject is shown greyed out in the field. Type a new subject and it becomes a new email.
• Reply to a specific message: the "Reply" button on every email. The recipient also gets the quote, you only see a small "Reply to …" hint in the history.
• Sender: At the very top of the composer is the From line with your name and the mailbox. You can change both per email. When replying, the mailbox the email arrived in is preselected.
• Signature: Your own signature goes out if you have one, otherwise the account's.
• Send later: write the email, pick a time, done. Scheduled emails show up in the history. If one fails, it stays there with "Reschedule" and "Discard", and the bell tells you. This also works for an address that is not a contact yet: the contact is created when the email goes out.
• Undo: for five seconds after sending you can still take the email back.
• Attachments from incoming emails appear in the history and can be downloaded.

Newsletters and wide emails

Emails with a fixed width, such as newsletters or invoices, keep their design. If an email is wider than the space available, you scroll it sideways instead of losing the right-hand part.

On your phone

The conversation opens full screen. The name is at the top, the address above it. At the bottom you tap Reply, pick the channel and write. Snooze (alarm clock) and assign (person) sit at the top right.