Common problems

Emails don't go out

Open Mailbox (/marketing) and tap Test connection on your mailbox. It checks sending and fetching with the saved password. If a campaign pauses, the reason is shown right in the campaign.

Emails don't arrive in the inbox

Fetching runs every few minutes. Check the fetch settings under Mailbox (IMAP: server, port 993, username, password; for Gmail an app password). If a mailbox fails, the bell tells you. Emails skipped during fetching are reported there too.

A deleted email is gone

It's in the Trash tab (archived ones in the Archive tab). Use the ⋯ menu to move it back to the inbox.

Revenue looks too low

Revenue only counts once the payment has arrived in finances. Deals in the pipeline are expected revenue and are shown next to it. See "Finances and documents".

An employee can't get into their account

The invitation link is valid for 14 days. If it has expired: Team → send a new invitation. The person first sets their password, then they're active.

"You don't have permission for this"

The person is missing a permission from their rank. Under Team → Set permissions you give it to the rank, or as an exception to this person only.

Signature missing or wrong sender name

Create your own signature under Signature (/signatur). You check the sender name while writing, in the From line.

Reply to a support request

Every reply from support and every closing of your request is emailed to the address you log in with. When the status of your request changes, the bell tells you as well. The full history is under Help → Reports. No email? Check your spam folder.